Operational Update | Small Planet Supply

Important Notice

Small Planet Supply has suspended operations.

We are providing the information below to clarify what this means and how to direct inquiries.

Small Planet Supply is not currently conducting normal business operations.

New orders are not being accepted. Orders submitted before April 24 will be fulfilled.
Website checkout and purchasing are disabled
Existing orders, requests, and account matters are under review

If you placed an order prior to the suspension:

Order status is being fulfilled.
We are not able to confirm fulfillment, shipment, or cancellation by phone or email at this time.

For questions about inpayments, refunds, and outstanding balances - contact us at:
info@smallplanetsupply.com

Small Planet Supply is not able to provide ongoing technical support.

To receive the fastest possible assistance, please contact the manufacturer directly:

For: Zehnder HRV/ERV systems, ComfoAir units, ventilation components, and replacement filters
Support: https://www.zehnderamerica.com/contact

For: SIGA tapes, membranes, Majrex, Wigluv, Rissan, Fentrim, and air sealing systems
Support: https://www.siga.swiss/us_en/contact

For: Prosoco air/water barriers, sealants, R-Guard systems, and building envelope products
Support: https://prosoco.com/contact/

For: Wool batt insulation, loose fill wool, and natural fiber insulation products
Support: https://havelockwool.com/contact/

For: SANCO₂ heat pump water heaters, outdoor units, and storage tanks
Support: https://eco2waterheater.com/contact-us/

For: LG heat pump water heaters and related systems
Support: https://www.lg.com/us/support

To ensure proper documentation and routing, please direct all inquiries to:

Please note that response times may be delayed, and we are not able to guarantee timelines.